TowMate Privacy Policy (v2.0)
Last Updated: November 2025
TowMate, Inc. ("TowMate," "we," "us," or "our") is committed to protecting your privacy and securing the data entrusted to us. This Privacy Policy explains how we collect, use, store, and disclose your information when you use TowMate Assist or any related TowMate platform or service (collectively, the "Service").
1. Information We Collect
Personal Information
When you register or subscribe, we collect:
- Name and email address
- Phone number (for SMS alerts)
- Vehicle details (license plate, state, VIN)
- Payment information (processed securely by third-party processors)
Usage Information
When you interact with the Service, we automatically collect:
- Device details (type, OS, browser)
- IP address and general location
- Usage patterns, log data, and feature interactions
- Cookies and tracking identifiers
Vehicle Custody Information
Through integration with the TowMate Cloud ecosystem, we collect:
- Real-time vehicle custody and release data
- Impound facility and operator details
- Contact information for towing partners
- Release documentation and status updates
2. How We Use Your Information
We use your data to:
- Deliver and maintain the Service
- Notify you of towing or impound events
- Process payments and manage subscriptions
- Communicate updates, security alerts, and new features
- Personalize user experience and improve performance
- Detect and prevent fraud, misuse, or technical issues
- Comply with legal and regulatory obligations
3. Information Sharing and Disclosure
With Your Consent
We share data with third parties only when you authorize actions (e.g., contacting a towing operator on your behalf).
Service Providers
We share limited data with contracted third parties who help operate the Service:
- Cloud infrastructure and hosting providers
- Payment processors
- SMS/email delivery partners
- Analytics and performance monitoring services
Each provider is contractually obligated to protect your information and use it solely for permitted purposes.
TowMate Ecosystem
Your registration and vehicle data may be shared across the TowMate network (TowMate Cloud, Lookup Portal, Yard systems) to ensure consistent and accurate tracking of vehicle custody.
Legal Obligations
TowMate may disclose information if required by law, subpoena, court order, or governmental request, or to protect our rights, property, and the safety of users or the public.
4. Data Security
TowMate implements administrative, technical, and physical safeguards to protect your data, including:
- Encryption of data in transit and at rest
- Role-based access controls and authentication
- Routine vulnerability assessments and penetration testing
- PCI DSS–compliant payment processing
While we take these measures seriously, no digital transmission is completely secure. TowMate will notify affected users of any confirmed data breach as required by law.
5. Your Rights and Choices
Access & Correction
You may access and update your account data at any time through your profile settings.
Data Deletion
You may request permanent deletion of your data by contacting us at info@towmate.ai. Certain records may be retained where required by law or for legitimate operational purposes.
Marketing Preferences
You can opt out of promotional emails by selecting "unsubscribe" in any marketing message. Transactional communications (e.g., tow alerts, billing notices) are mandatory.
Location Data
You can disable location permissions in your device settings, but doing so may limit alert functionality.
6. Children's Privacy
TowMate does not knowingly collect personal data from individuals under 18 years old. If such data is discovered, it will be promptly deleted.
7. California Privacy Rights (CCPA)
California residents have the right to:
- Know the categories and sources of personal data collected
- Request deletion of personal information
- Opt out of any sale or sharing of personal information (TowMate does not sell personal data)
- Receive equal service and pricing regardless of exercising privacy rights
To exercise these rights, contact info@towmate.ai.
8. International Users
TowMate's systems are hosted in the United States. If you access the Service from outside the U.S., your data will be transferred and processed in accordance with U.S. law. By using the Service, you consent to this transfer.
9. Policy Updates
TowMate may update this Privacy Policy periodically. Material changes will be announced via email or in-app notification. Continued use of the Service after updates constitutes acceptance of the revised policy.
10. Contact Information
TowMate, Inc.
Email: info@towmate.ai
© 2025 TowMate, Inc. All rights reserved.